Purpose of Support Services
The aim of our service is to provide partners the needed support services within the framework of knowledge and Detaysoft SAP consulting experience in our business processes with implemented SAP solutions.
Detaysoft Support Services
7/24 support
Expert support team
Sustainable, continuous and traceable processes
According to customer needs and support organization edited
Lokalized support world-class process management structure
Application of End-t-End SAP Support Standard
Detaysoft Systems Management Support Scope
• Checking of errors in the systems reported in the log but not felt by users
• The execution of mutual performed procedures
• The elimination of the problems at Basis, doing research for these problems on the SAP OSS notes and opening the client note and the execution when needed
• Examination of dump analysis on the system and producing the necessary solution and implementation
• Checking if daily backups are healthy or not, maintaining a backup strategy
• Investigation of memory and CPU usage graphically for perceived slowdown in the system, production and implementation of the necessary solutions
• Monitoring of the adequacy of disk capacity, production and implementation of the solution
• Application of kernel patches and hot packages when they are released by SAP and the database if they are deemed necessary
• A homogeneous system copy process depending on the customer requests
• Control and regulation of the reporting period on the basis side and informing customers of the required performance maintenance studies on the ABAP side
• Maintaining spool printers and stuffing/embalming on SAP
• In case of system crash, establishment of the SAP system based on SAP standard and restoring / carrying out the recovery process
• SAP and database performance tuning
• Support and coordination work
• 7/24 support under the SLA
• User management
• Ensuring the SAP system security
Application Maintenance Support Services
Change Request - Problem Tracking
SLA Scope of Study Method
Support Manager
Single point of cotact
If necessary, customer visits
Planning Consultant
Escalation point
The information in SAP related issues
Detaysoft Help Desk
Customer support over 20
Demand Management is completely on Web environment
SLA Scope 7/24 facilities support services
Management of documents in one place
Analyze and report on the current status of demand
Quality and fast remote support facilities
The creation of database-specific solutions
Weekly Reporting of SAP System
Daily backups
Control planned jobs control
Background jobs control
Control of free space in the database
Checking disk space
Control of update error
Performance review
Dump analysis
Checking system log
Spool control